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Vintage Hound

FAQ

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What is your online returns policy?

If you need to return an items please contact us as soon as possible, within 7 days of receipt of the goods. Reasons for return may include damage in transit, or incorrect size for clothing. On receipt of the returned goods we will issue you with a refund for the goods and the postage paid to send them to you

What is your store returns policy?

If you require a refund please return the item within 7 days in the condition it was bought, with your receipt. Your statutory rights are not affected.

How can you be contacted in event of a return?

Our phone number is 01962 808224. The returns address is 23A Southgate Street, Winchester, SO23 9EB.

How are the items dispatched?

All the items are dispatched using Myhermes recorded delivery. This is so that we can keep the cost to you low and check the item has been received. Please see the page marked Postage for details of rates

Do you ship outside of the UK?

No.

Why don't you describe the condition of the clothes?

All the clothes are in good condition. If there is anything about the item that we think may effect your decision to purchase we will include details in the text

What do you term as vintage?

Vintage Hound label items as vintage if it can be attributed to a particular period of time. The vintage items are at least from the previous decade (1990s) or earlier.